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Stephane Biehler

Error accessing D2: Error while fetching repositories

By | Application integration & Middleware | No Comments

After patching our D2 we ran into an error we never had before. After all, it’s only a patch. But as you know, patching D2 means recreating the war file and deploying it again. As well as setting up again all the customs you made… Well this time we had a popup when accessing the D2 interface, which said “Error while fetching repositories”. That means D2 wans’t even able to load the list of available…

 
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Stephane Biehler

Error starting D2 4.5 on Tomcat 8 No class found: JSAFE_SecureRandom

By | Application integration & Middleware | No Comments

When installing D2 and launching the tomcat server you can have an error on a missing lib: JSAFE_SecureRandom. Here’s the trace you can have: 2018-01-17 17:32:19 [DEBUG] [localhost-startStop-1] – c.e.c.d.contents.D2FileCleaningTracker : Init D2FileCleaningTracker with /pkgs/dms-tomcat/D2_TOMCAT_HOME/temp/D2FileCleaningTracker_D2.ser 2018-01-17 17:32:20 [ERROR] [localhost-startStop-1] – c.emc.d2fs.dctm.servlets.D2HttpServlet : LoadOnStartup – java.lang.NoClassDefFoundError: com/rsa/jsafe/JSAFE_SecureRandom 2018-01-17 17:32:20 [ERROR] [localhost-startStop-1] – c.emc.d2fs.dctm.servlets.D2HttpServlet : {} java.lang.NoClassDefFoundError: com/rsa/jsafe/JSAFE_SecureRandom at com.documentum.fc.client.security.impl.InitializeKeystoreForDfc.execute(InitializeKeystoreForDfc.java:46) [dfc.jar:na] at com.documentum.fc.client.security.internal.KeystoreMgr.initForDfcWithDefaultPolicy(KeystoreMgr.java:71) [dfc.jar:na] at com.documentum.fc.client.security.impl.IdentityManager.initFromKeystore(IdentityManager.java:139) [dfc.jar:na] at com.documentum.fc.client.security.impl.IdentityManager.<init>(IdentityManager.java:41) [dfc.jar:na] at com.documentum.fc.impl.RuntimeContext.<init>(RuntimeContext.java:52) [dfc.jar:na] at com.documentum.fc.impl.RuntimeContext.<clinit>(RuntimeContext.java:185) [dfc.jar:na] at…

 
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Stephane Biehler

Documentum D2 4.5 and IE compatibility and F5

By | Application integration & Middleware | No Comments

We had a problem with a customer where D2 was not loading properly in IE when going through F5 (load balancer). When trying to access D2 through the F5, let’s say: https://d2prod/D2 only a few menus and some part of the workspace were loading but it ended to say “Unexpected error occured”. Investigation It would have been too easy if this error appeared in the logs, but it didn’t. So that means it was not…

 
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Morgan Patou

Documentum story – Download failed with ‘Exceeded stated content-length of 63000 bytes’

By | Entreprise content management | No Comments

At one of our customer, we were in the middle of a migration process of some docbases from 6.7 to 7.2. A few days after the migration, we started seeing some failures/errors during simple download of documents from D2 4.5. The migration has been done using the EMC EMA migration tool by some EMC colleagues. The strange thing here is that these download failures only applied to a few documents, far from the majority and…

 
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Morgan Patou

Documentum story – Lockbox file is newer than the active Lockbox library

By | Entreprise content management | No Comments

A few weeks ago at a customer, I was installing a completely new sandbox environment for one of our Application Teams. On this environment, we used a new version stack with the most recent patch set (at that time): CS 7.2 P16, D2 4.6 P05, aso… A new patch level means a lot of “fun” trying to install and execute the updated installers of Documentum/BPM/D2… And of course a lot of new bugs ;). In…

 
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Morgan Patou

Documentum story – Restrict the number of jpeg renditions

By | Entreprise content management | No Comments

As already explained in this blog, we had to remove the PDF renditions for a customer to only keep the jpeg renditions on the ADTS side because the PDF was generated by another third-party tool. If you take a look at the dmr_content items attached to a specific document (parent_id), you will understand that there is by default only one PDF content while there might be a lot more jpeg renditions. Why? The answer to…

 
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Morgan Patou

Documentum story – Documentum installers fail with various errors

By | Entreprise content management | No Comments

Some months ago when installing/removing/upgrading several Documentum components, we ended up facing a strange issue (yes I know, another one!). We were able to see these specific errors during the installation or removal of a Docbase, during the installation of a patch for the Content Server, the installation of the Thumbnail Server, aso… The errors we faced change for different installers but in the end, all of these errors were linked to the same issue….

 
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Stephane Biehler

D2 performance issues due to KB3038314 IE patch

By | Application integration & Middleware | No Comments

I ran into a strange issue by a customer. When trying to open a huge VD on the D2’s right panel the browser freezes. It seems to be due to an Internet Explorer security patch. It is introducing huge performance issues. So if you run into strange issues concerning your web browser check the patch version of IE. The security patch which causes issues is KB3038314.  

 
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Middleware Team

EMC World Las Vegas – Momentum 2015 third day D2 news

By | Application integration & Middleware | No Comments

This was a more day of networking with EMC partner contact and third party software editors. On the other side I attended a session about D2 news and what is comming next. EMC divided D2 enhancements by 3 main major themes. First was about productivity and a modern look and feel with: graphical workflow widget drag and drop from D2 to Desktop better browsing with enhanced facet navigation multi-document support in workflows faster content transfer…

 
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Middleware Team

EMC World Las Vegas – Momentum 2015 second day

By | Application integration & Middleware | No Comments

For second day of conferences, I attended a first session about migration from Webtop to D2 or xCP. Then we attended 2 about Documentum platform performances tuning. We could see EMC actually putting efforts to take benefits of Open Sources software. They started to package whole platform component by component into Dockers containers. Hope is to try to simplify upgrades of them from one version to another. They also invited audience to migrate to Documentum…

 
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