Infrastructure at your Service
As part of the same migration & upgrade project I talked about in previous blogs already (corrupt lockbox & duplicate objects), I have seen a strange but consistent behavior in each upgrade from Documentum 7.x to 16.x versions. During this process, just before the upgrade, a cloning is done to a staging environment, to keep the source untouched. As part of this cloning, an update of the target_server value of the dm_job objects is…
I have seen several times in the past duplicate JMS and/or ACS objects created by OpenText (and Dell/EMC before) installers. I opened several tickets with the OpenText Support over the past 4/5 years to try to get a reason and a fix (had the issue with all versions, 7.1, 7.2, 7.3, 16.4). The first few tickets (2 or 3, I don’t remember) always ended up after several months of investigation with no real solution and…
A couple months ago, I was working on an upgrade project from Documentum 7.x to 16.4. During this upgrade, I faced a few issues so I will try to write some blogs about all that in the coming weeks, starting today with an alleged “corrupt” Lockbox. This upgrade was part of a migration as well from Virtual Machines to Containers (using Kubernetes), therefore the upgrade was done on a staging environment build specifically for that…
While working with xPlore, you might have faced before a message saying that an xPlore installer refused to start because it is not allowed to run multiple instances at the same time. This could have happened while running any installer: binaries, patches, dsearch, aso… However, when checking the processes, there is only one running and that’s the one you just started. That’s actually a very old and very persistent issue since it’s there at…
In some specific cases, you might have faced an issue where Documentum Administrator is loading properly but then suddenly it’s not working anymore and all you did in between was accessing D2. I don’t remember seeing that before DA 16.x but maybe it’s just my memory that is playing me tricks! When this happen, you will see the usual pop-up on Documentum Administrator asking you to refresh/reload your screen but without any details of what’s…
Earlier today, I talked about the Export/Download that wasn’t working randomly. In the end, it was both linked to the wsctf browser plugin (that didn’t provide the necessary cookies in the download request) as well as the “loadBalancedContentServer” parameter (that was wrongly set to false). For the previous issue, setting the “loadBalancedContentServer” property to true was sufficient to solve it (see more details on the previous blog). For this blog, unfortunately, the issue has a…
The D2 clients were, until recently (D2 version 16.4 included), working by default with the java plugin mode and therefore, many actions were using a JVM on the client workstation. This setting can be controlled/set in the “WEB-INF/classes/settings.properties” file of D2 applications (D2, D2-REST, D2-Smartview) and the default value was therefore “browser.plugin.mode = java“. Starting with D2 16.5, this was changed and the default value is now “browser.plugin.mode = wsctf,thin“, meaning that it will try…
As you probably know, Documentum introduced the optional use of a Lockbox since version 7. It was done initially to contribute to the security of the AEK key which is one of the central components of a Content Server. Time showed that, well, it’s not so easy and since then, nothing much changed on the Lockbox layer. With the version 16.4, OpenText introduced some new things regarding the Lockbox like the upgrade from version 3…
Recently in a project, one of the Documentum environments we were working on started showing failure on the execution of the dm_DMFilescan job and only this one. After a couple minutes of investigation, I quickly found the root cause of the issue which wasn’t very important, but I thought I would share it because of the implications it has. In addition to that, it’s also not the first time I’m seeing this kind of issue…
As discussed in a previous blog, working with LSS might prove a little bit challenging from time to time. In this blog, I wanted to share an error I saw while installing LSS 16.6.1 on an Oracle database. Initially, I developed my silent installation for LSS (while encapsulate the LSS silent scripts provided by OpenText) using a PostgreSQL database because it’s usually easier to setup an environment on Kubernetes with PG because of licenses. …
