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Documentum DM_SYSOBJECT_E_NO_BROWSE_ACCESS No browse access for sysobject with ID

When upgrading you may get this specific issues if you are trying to edit content or create new documents. We got it when creating a new document in a specific folder, D2 told us that the folder doesn’t exists and that it had no browse access.

Foolishness! The folder does exist and all accesses are set properly so what happened? Here is the full log:

Caused by: com.documentum.fc.client.DfIdNotFoundException: [DM_API_E_EXIST]error:  "Folder specified by 0b010ba18005277d does not exist."
        at com.documentum.fc.client.impl.session.Session.getFolderBySpecification(Session.java:1289)
        at com.documentum.fc.client.impl.session.SessionHandle.getFolderBySpecification(SessionHandle.java:835)
        at com.emc.smartwave.web.servlets.listeners.properties.D2CreationServicePlugin.printParentFolder(D2CreationServicePlugin.java:151)
        at com.emc.smartwave.web.servlets.listeners.properties.D2CreationServicePlugin.formerOnAfter(D2CreationServicePlugin.java:187)
        at com.emc.smartwave.web.servlets.listeners.properties.D2CreationServicePlugin.createProperties(D2CreationServicePlugin.java:133)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.callPlugin(InjectSessionAspect.java:487)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.ajc$inlineAccessMethod$com_emc_d2fs_dctm_aspects_InjectSessionAspect$com_emc_d2fs_dctm_aspects_InjectSessionAspect$callPlugin(InjectSessionAspect.java:1)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.process(InjectSessionAspect.java:130)
        at com.emc.d2fs.dctm.web.services.create.D2CreationService.createProperties(D2CreationService.java:97)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.callPlugin(InjectSessionAspect.java:487)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.ajc$inlineAccessMethod$com_emc_d2fs_dctm_aspects_InjectSessionAspect$com_emc_d2fs_dctm_aspects_InjectSessionAspect$callPlugin(InjectSessionAspect.java:1)
        at com.emc.d2fs.dctm.aspects.InjectSessionAspect.process(InjectSessionAspect.java:236)
        ... 55 common frames omitted
Caused by: com.documentum.fc.common.DfException: [DM_SYSOBJECT_E_NO_BROWSE_ACCESS]error:  "No browse access for sysobject with ID '0b010ba18005277d'."
        at com.documentum.fc.client.impl.docbase.DocbaseExceptionMapper.newException(DocbaseExceptionMapper.java:57)
        at com.documentum.fc.client.impl.connection.docbase.MessageEntry.getException(MessageEntry.java:39)
        at com.documentum.fc.client.impl.connection.docbase.DocbaseMessageManager.getException(DocbaseMessageManager.java:137)
        at com.documentum.fc.client.impl.connection.docbase.netwise.NetwiseDocbaseRpcClient.checkForMessages(NetwiseDocbaseRpcClient.java:329)
        at com.documentum.fc.client.impl.connection.docbase.netwise.NetwiseDocbaseRpcClient.applyForObject(NetwiseDocbaseRpcClient.java:672)
        at com.documentum.fc.client.impl.connection.docbase.DocbaseConnection$8.evaluate(DocbaseConnection.java:1382)
        at com.documentum.fc.client.impl.connection.docbase.DocbaseConnection.evaluateRpc(DocbaseConnection.java:1141)
        at com.documentum.fc.client.impl.connection.docbase.DocbaseConnection.applyForObject(DocbaseConnection.java:1374)
        at com.documentum.fc.client.impl.docbase.DocbaseApi.parameterizedFetch(DocbaseApi.java:107)
        at com.documentum.fc.client.impl.objectmanager.PersistentDataManager.fetchFromServer(PersistentDataManager.java:191)
        at com.documentum.fc.client.impl.objectmanager.PersistentDataManager.getData(PersistentDataManager.java:82)
        at com.documentum.fc.client.impl.objectmanager.PersistentObjectManager.getObjectFromServer(PersistentObjectManager.java:355)
        at com.documentum.fc.client.impl.objectmanager.PersistentObjectManager.getObject(PersistentObjectManager.java:311)
        at com.documentum.fc.client.impl.session.Session.getObject(Session.java:965)
        at com.documentum.fc.client.impl.session.Session.getFolderBySpecification(Session.java:1281)
        ... 74 common frames omitted

The issue resolution is quite simple, it’s just a cache problem.

You only need to force clearing the caches on the clients. There’s a simple step to do this. The content server is keeping a reference on the “client version” in the dm_docbase_config object. We only need to increment its value to force all clients to reload and clear the caches. So here is how you do it:

In DQL:

retrieve,c,dm_docbase_config
set,c,l,client_pcaching_change
7
save,c,l
reinit,c

Just increase the client_pcaching_change number by 1.

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Middleware Team
Middleware Team